Case Studies
Repair Centre
Darryl Lewis from the Defence Storage & Distribution Agency in Tewkesbury comments;
"After months of problems with my computer, I finally decided to seek professional help and found Cedar Electronics. My computer was looked at and fixed within 2 days and I was extremely happy and impressed by the customer care and fast service they provided. I have since been back with more work and again was very impressed - I fully recommend Cedar Electronics to anyone needing assistance with any IT problems.”
Installing a Small Business System
Brian Duffy, MD of Architectural Products comments;
"..they installed a new server and updated all our machines with the minimum amount of downtime, when we lost some of our files, they found them and saved us loads of time not having to re-enter data – Great service and highly recommended.”
Schools
“Our customers expect the best, and so do we - that's why we chose Cedar Electronics as our 2nd/3rd line support for repairs. When we weighed up the benefits of Cedar Electronics technical-support against the time and money we usually spend fixing problems. We've been delighted with the service we've received” Pete Clarke - Senior IT Technician, Cleeve School
Outsourcing IT Support
"When our full-time IT Manager left, we outsourced to Charlton, saving a considerable amount of money without compromising business continuity. Since then, our up time has been better and a host of long term niggles have been solved by the excellent technical guys at Charlton."
Doug Miles, Managing Director, AIIM UK, www.aim.org
Complimentary / Additional IT Support
“Charlton Networks Help@Hand service is ideal for Factor3 as it supplements our own internal IT capabilities and gives us peace of mind knowing that we have the cover we need, when we need it. Also, Charlton Networks support staff are knowledgeable and always a pleasure to deal with”
Dave Coleman, IT Manager, Factor3, www.factor3.co.uk
Disaster Recovery
Since 1984 Pegasus has developed apartments exclusively for the active retired in over 53 locations, providing in excess of 1200 homes and earning numerous industry and architectural awards. Charlton Networks have provided Pegasus Retirement Homes with IT Support & Administration services for several years and recently added a Disaster Recovery service, from Charlton Networks. Steve Hughes, Director of IT comments:
“Charlton Networks provide a first class service to Pegasus Retirement Homes that is always dependable and professional. The new Disaster Recovery service provides the basis for an excellent Business Continuity plan, and will ensure the business can recover from a range of incidents covering a simple server failure through to complete loss of our headquarters”
Supporting & Upgrading Business Systems
Avon Metals manufacture aluminium alloys, is registered for BS1490, ISO9002, is a winner of ‘The Queens Award for Enterprise 2007’ and is a supplier to Rolls-Royce. Charlton Networks assists Avon Metal with all aspects of IT hardware provision, installation and on-going support.
John Verdon, Operations Director of Avon Metals comments:
“Charlton Networks have really helped to bring our IT systems to the necessary level that underpins our whole business. We are impressed by the company’s responsiveness and their ability to always offer a solution to an IT problem. Most pleasing has been their ability to move our IT systems forward, delivering a reliable system that meets our needs.”
Large Business / Corporate IT Consultancy
GlaxoSmithKline (GSK) health drinks division based at Coleford, Gloucestershire produces the popular brands Ribena and Lucozade. This manufacturing site employs 550 personnel and operates 24/7, producing over 1 million cases of bottled drinks per week.
Simon Curtis, IT Manager for the Coleford site comments:
“We have used Charlton Networks for many years both in the adhoc specialist support and consultancy for our IT infrastructure and have always been very pleased with the knowledge and skills of their staff. Perhaps most importantly the personal approach and willingness to help has set them apart of other much larger suppliers. I would have no hesitation in recommending Charlton Networks”
Government & Public Sector
Bromley is the largest London borough and its IT Infrastructure is equally large, connecting around 45 sites to the central administration centre at Bromley. Charlton Networks were asked to analyze, review and recommend the strategic approach for future network developments. The approach adopted involved monitoring and analyzing traffic performance at all main points around the network, documenting and reviewing the network set-up. A report was produced summarizing findings and providing costed designs for a number of alternative solutions.
Mark Hayman, Communications Analyst for the London Borough of Bromley comments:
“We were really happy with the analysis that was undertaken and it helped the borough to determine the correct strategic direction needed for our IT infrastructure systems. Charlton Networks demonstrated excellent technical knowledge and ability to present ideas simply”
Manufacturing & Aerospace
With a site network of over 1000 users, Smiths Aerospace needed to improve monitoring and daily management of the IT infrastructure. Charlton Networks implemented a system that provided real-time statistics on a wide range of key metrics and an automated base-lining system for operators to see where and when the network performance varies from the norm. This proactive approach to network management ensured increased availability and up-time, resulting in a more productive business environment.
Total Care Inclusive IT & Telecoms Support
“Charlton Telecom looks after our IT, servers and phone system and we have been very happy with the service provided. Their contract includes a monthly site visit and unlimited remote access for those smaller jobs and problems. We are very happy to recommend Charlton to anyone looking for a good IT Support Company”
Wallace Stein, Finance Director, Systems Finance, Evesham
“Charlton Networks provide us a really first class service looking after all aspects of our IT and telephony. The service is wide ranging from training and IT administration, through to new telephone system, lines and inter-office connectivity. The company is always flexible and able to adapt to our needs and we would highly recommend their services”
Darren Milne, Finance Director, Pegasus Retirement Homes
Voice over IP Solutions
The Canterbury Business Centre is a suite of 10 serviced offices spanning a building of almost 7000sq ft. As a tenant of The Canterbury Business Centre, The IABM (International Association of Broadcasting Manufacturers) is the trade body representing manufacturers working in the broadcasting industry. Roger Crumpton, Chief Executive comments;
“We use the IT infrastructure each and every day at the Centre and the system is always reliable, allowing us to get on and do our business. The IT technology doesn’t get in the way; it just delivers great performance and reliability. The on-going management from Charlton Networks is excellent, and their team is always responsive and knowledgeable.”
Traditional Telephony & Phone Lines
Nestled at the foot of the magnificent Malvern Hills in the heart of the Worcestershire countryside, The Malvern Spa Hotel offers the ultimate spa hotel experience. Charlton Networks have provided the IT, telephony and all lines to the new hotel. Ashley Butterfield, Managing Director comments “Charlton were easy to use, highly flexible and have proved to know exactly what they are taking about! We highly recommend their services”
Telephone System Support
Based in Tewkesbury, Phoenix Bearings produce high quality ball and roller bearing products to all areas of industry from diamond mines, to steel mills and export to over 50 countries. Charlton Networks maintain IT and Phone systems for Phoenix and Mark Watts, Financial Controller comments;
“We were very pleased with the professional and friendly service provided by Charlton Telecom. They arrived on time and did everything we asked of them, all with a big friendly smile!”
Campus LAN Infrastructure
The National Star College is a leading provider of specialist education for disabled people and has been operating since 1967. The College is undergoing a re-development programme that will provide improved facilities for the students. Charlton Networks have provided the strategic design for the new ICT infrastructure that will eventually be capable of supporting all IT, voice, video and building services. The new infrastructure will greatly reduce complexity and enable the on-site IT department to control & manage this campus network.
Patrick O'Neill comments; "Over the last few years we have used Charlton Networks expertise in a number of areas on our computer network. An IT Infrastructure Review Report, followed up by implementation of VLAN'd network, wireless point-to-point links, central wireless controller, new firewall / router configuration, and some data outlet installations. We are very pleased with the level of support and expertise we have received from Charlton."
Charitable Organisations
The Cotswold Care Hospice helps people to live well throughout their illness. Any potentially life-limiting illnesses can be catered for and the hospice provides this support within a friendly and relaxed environment and extends this welcome to family members and carers as well as to the patients themselves.
Charlton Networks have provided IT support for the hospice for several years and helped the organisation with upgrades, new servers and the move to its new purpose built home. The service provided covers remote support on our Help@Hand contract package. This is ideal for any organisation that wishes to minimise it’s IT support costs, but maintain a level of monitoring, remote management and access IT expertise when needed.
Corinne Godding, Head of Facilities & Resources comments; "Charlton provide a great service and we are happy to recommend them to anyone looking for IT support"
The County Community Projects (CCP) exists to improve the lives of children, young people, families and vulnerable adults with complex needs and offers a range of community based services. They operate from 6 separate locations around Cheltenham and a new Avaya based VOIP Telephone System recently installed by Charlton Networks is proving to be a real winner in improving the communications between sites, allowing staff to move between sites and login at any phone, use reception and answering services more flexibly and save on inter-office calls.
The system is also highly flexible, easily reconfigured and expanded to meet current and future business needs. Nigel McPeak Fundraising Director, responsible for IT comments "The new system is proving a great success and we are happy to recommend Charlton to anyone looking to upgrade their system"