IT Support services from Charlton Networks

Charlton Networks Help@Hand service provides a ‘mini’ contract that covers all remote management, remote administration & telephone support.

We guarantee the response you get when you call and you always speak with an engineer.

If we do need to visit your site we also give you a discounted hourly fee rate and guarantee the time that an engineer will be with you. This contract is popular with smaller businesses who need the support cover, but who need to control their on-going support costs. Key features include;

4hr telephone response by Microsoft certified engineers
Next Business Day on-site emergency response
Monthly remote check-up by our engineers
On-line statistics collected daily, weekly and monthly
Remote client access login to our helpdesk
Unlimited phone access to Helpdesk engineers
A periodic client review (generally bi-monthly)
Email updates for every helpdesk call when updated or closed

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