Charlton Networks Hosted IT Service provides a totally bespoke managed IT solution that covers the provision of all hardware, software and the hosting, operation and on-going support of your business IT systems.
The system is operated against stated levels of service, with performance data published for daily review by clients. The Charlton Networks helpdesk provides the focal point for delivery of the service, with regular client reviews providing updates and feedback to continually improve the service.
This service suitable for a range of clients ranging from smaller companies who don't want the burden of managing an IT system, through to larger 'dispersed' organisations working from any location. Key features include;
· A platform based around Microsoft, HP and Cisco
· Complete backup and DR management built-in
· Dedicated client bandwidth
· 2hr response and 8:30am to 5pm Monday to Friday IT support
· On-line real-time statistics
· Regular client service review