IT Assist
Charlton Networks IT Assist Support service provides additional cover and expertise to assist an existing IT Department. This ‘mini’ contract provides a flexible solution for additional 1st and 2nd line support and the ability to quickly secure additional IT staff resource for emergencies or important projects as required. The essential features include;
· Unlimited telephone access to 2nd line support for in-depth issues
· 1 day on-site per month, with additional days if required
· Site visits cover review documentation / assist with support / implement minor works, design advice
· Service Level Agreement (SLA) for phone & on-site response
· An agreed call-off rate for additional technician or engineer days
· An option for site wide remote network monitoring
· A periodic quarterly client review
· All calls logged and managed via our helpdesk, with all updates via email