Support Services

IT Support packages for business and organisations in Gloucestershire, Worcestershire and Herefordshire, covering the main towns of Tewkesbury, Cheltenham, Gloucester, Evesham, Worcester, Ross-on-wye, Monmouth and Hereford.

  

Provides a ‘mini’ contract that covers all remote management, administration & telephone support. A guaranteed response ensures that a client waits no longer than 4hrs for an engineer to respond by telephone and no longer than the next business day to attend site. The service covers remote tele-support only, with a discounted hourly rate applied to all site visits. For further details click <here>.

 

Provides all the features of Help@Hand plus the added routine weekly or monthly site visit to ensure your IT system operates smoothly and that you know your exact IT budget. Telephone response is upgraded to just 2hrs and you are guaranteed Next Business Day on-site emergency response. For further details click <here>

 

Our Hosted IT Service provides a totally bespoke managed IT solution that covers the provision of all hardware, software and the operation / support for the stated contract term. The system is operated against stated levels of service, with performance data published for daily review by clients. Total peace of mind -  for further details click <here>

 

Provides additional cover and expertise to assist an existing IT Department. The ‘mini’ contract gives a flexible solution for additional 1st and 2nd line support and the ability to quickly secure additional IT staff resource for emergencies or important projects. click <here> for further details

 

Our workshop operated under the trading name of Cedar Electronics and provides a drop-off point for clients requiring IT repairs & servicing and is also a centre from which IT technicians and engineers are dispatched to work on and service IT systems, networks and on-site equipment for both domestic and small business customers. For further details click <here>