IT Support

Something for everyone...

Charlton Networks provide a range of IT support packages for business users that are flexible and adaptable in order to meet business needs and available budget, making IT work for your business.

Total Care

Provides all the features of Help@Hand plus the added routine weekly or monthly site visit to ensure your IT system operates smoothly and that you know your exact IT budget. Telephone response is upgraded to just 2hrs and you are guaranteed Next Business Day on-site emergency response. For further details click here.

Help@Hand

Provides a ‘mini’ contract that covers all remote management, administration & telephone support. A guaranteed response ensures that a client waits no longer than 4hrs for an engineer to respond by telephone and no longer than the next business day to attend site. The service covers remote tele-support only, with a discounted hourly rate applied to all site visits. For further details click here.

IT Assist

Provides additional cover and expertise to assist an existing IT Department. The ‘mini’ contract gives a flexible solution for additional 1st and 2nd line support and the ability to quickly secure additional IT staff resource for emergencies or important projects. click here for further details.

IT Repair Centre

Our IT Repair Centre provides a drop-off point for clients requiring IT repairs & servicing and is also a centre from which IT technicians and engineers are dispatched to work on and service IT systems, networks and on-site equipment for both domestic and small business customers. For further details click here.