Charlton Networks

Help @ Hand

Charlton Networks Help@Hand IT support service provides a ‘mini’ contract that covers all remote management, remote administration & telephone support for your IT system.

We guarantee the response you get when you call and you always speak with an engineer.

If we do need to visit your site we also give you a discounted hourly fee rate and guarantee the time that an engineer will be with you. This contract is popular with smaller businesses who need the support cover, but who need to control their on-going support costs. Key features include;

• 4hr telephone response by Microsoft certified engineers
• Next Business Day on-site emergency response
• Monthly remote check-up by our engineers
• On-line statistics collected daily, weekly and monthly
• Remote client access login to our helpdeskUnlimited phone access to helpdesk engineers
• A periodic client review (generally bi-monthly)
• Email updates for every helpdesk call when updated or closed

This IT support service covers all aspects of your IT infrastructure from PC / desktop, network, server and telephony and is available to clients anywhere in the UK, primarily in Gloucestershire, Worcestershire, Herefordshire, West Midalnds, Bristol and the South West of England.