Applications

Telecoms applications and enhancements to telephony solutions Include;

• Call recording
• Call centres
• Call logging
• sip connectivity / VOIP gateways
• wall boards & call reporting
• inbound call routing solutions

Inbound Call Routing

Inbound Call Routing solutions 'translate' from one phone number to another underlying telephone number. Often they aren't identifiable to a location, for example, 0808, 0844 and 0871. However, we can also provide local area numbers called Area Call numbers, which start 01 or 02. All of these number types can be set up easily and managed by Charlton Networks. Some of the numbers have revenue share attached, others are chargeable, on a pence per minute basis, for inbound calls.

Why would a company use Inbound Call Routing?

Call Routing helps to control where and when calls are received and removes the need to upgrade your system or increase the number of lines. Applications include sales & marketing campaigns, high volume numbers and distributed businesses working in many locations. And because the system is easy to configure and any changes are applied instantly, it is also ideal for rapid deployments, disaster recovery and other transient usage. Smaller companies can look to improve perception and image, appearing as much larger organisations. Portable Companies may move premises and are unable to keep existing telephone numbers. One consistent number for company literature and signage.

Advanced Options

Monitor marketing numbers to gauge the impact of different promotions, allowing businesses to measure the effectiveness of marketing campaigns. More advanced options are available, such as call queuing, call recording, caller greetings, message playback, pre-connection messages, ratio plans and voicemail. The Auto Attendant service allows control of departmental routing within an organisation. For example: “Welcome to company ABC. Please press 1 for sales, 2 for customer services or 3 for accounts”. The service is ideal for companies that have multiple departments or branches but wish to have a single contact number. The Call Recording service offers an effective method of recording phone calls without the need for costly technical investment. The service allows recording of all, or segments, of inbound calls. When the allocated number is dialled, a pre-recorded message is played to the caller stating that calls may be recorded, delivered to a designated email address, or can be saved remotely to the online storage facility.

Phone Number Summary

• 01 and 02 numbers related to specific UK locations and are charged at standard BT rates
• 0800 and 0808 numbers are free to the caller (except from mobiles)
• 0843 and 0844 numbers are charged at up to 5p per minute
• 0845 numbers are local rate and are charged similarly to local calls0870 numbers are national rate and are charged similar to national calls
• 0871 numbers are charged at up to 10p per minute