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Thu,21Sep2017

NUMBER TRANSLATION SERVICES

Innovative Call Routing Solutions for Business 

 

Charlton Networks provide a range on inbound call routing solutions, designed to provide small businesses, ticketing systems and the organisers of individual events with fully specified telephone system functions that operate through geographically non-specific numbers (i.e. 0845, 0300 etc.)

The basic system provides a free of charge ‘One to One’ translation service that allows users to decide the number that will be used to receive inbound calls. In addition, users also benefit from a free, front end greeting and voicemail service to ensure that all callers are welcomed in a professional manner.

 

Other services provided by Charlton Networks include:

 

Call Whisper 

Any messages are played out one way, to the call recipient. This is helpful where businesses may receive multiple marketing calls, where therefore knowing the origin of the caller is an advantage.

 

Time of Day Routing

Allows users to change the routing of their designated number instantly at any time of day or night, without the need to contact us. This system also has automated feature so that calls may be received at your office during the day and on your mobile over evenings or weekends, for example. 

 

Divert On Busy

Inbound callers are re-routed to an alternative number in the event that the main/designated number is busy. This may prove particularly useful where homeworkers are dealing with a sales or service issue via one 0845 number.

 

Call Recording 

All calls are recorded and stored for a set period of 48 hours, permitting the retrieval of problematic calls and providing the flexibility of saving these calls directly to a computer. 

 

Automated Call Distribution (ACD) 

Incoming callers are offered a number of options when they call. These calls are then routed as you require, such as a ‘Press 1 for sales’ option diverting to an appropriate mobile, landline or voicemail.

These great features require no capital expenditure on dedicated hardware and provide a powerful, flexible solution when setting up a new venture or instigating a marketing campaign. If you would like further information about any of these, or our other services, or have an issue you would like to discuss, then just click here, complete the form, and we’ll be in touch.

   

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