Charlton Networks Total Care contract provides a fixed fee IT support contract, covering all hardware, software, configuration and on-going support. The contract has built-in routine for weekly or monthly site visits and unlimited access to our remote support and helpdesk services.
We make sure you always speak with an engineer and because we rotate our technical staff, you will be speaking to engineers who know your system and with whom you can build a strong rapport.
The weekly or monthly visit is not only used for support, but is an effective way to install, add or upgrade IT infrastructure to your system, within a known on-going monthly budget. This contract is ideal for larger clients where there is significant change or where a program of works is known. Key features include;
- 2hr telephone response by Microsoft certified engineers
Next Business Day on-site emergency responseLoan PCs & other hardware available upon failureMonthly remote check-up by our engineersOn-line statistics collected daily, weekly and monthlyRemote client access login to our helpdeskUnlimited phone access to Helpdesk engineersA periodic client review (generally bi-monthly)Email updates for every helpdesk call when updated or closedA number of days each week or month on-site