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We are looking for a new Network Support Engineer. Could this be you?

 Pay Band:            £20k to £30k depending upon experience

Other benefits:    Private medical cover, staff bonus scheme, training

We are seeking a full-time Network Support Engineer to join our team, helping us to deliver IT services & support to our SME clients across the region. The successful candidate will undertake a range of IT support tasks: changes, pro-active monitoring, analysis, installation and small projects, working within our technical teams. We seek someone with excellent customer care skills and a sound knowledge of IT infrastructure, particularly Microsoft technologies, cloud, networking and telephony. The role is based at our offices in Gloucestershire.

Role Description / Job Skills:

  • Excellent customer care skills
  • IT support skills
  • Operation of remote support tools
  • Input to & development of support processes
  • Running small projects
  • On-site support visits
  • Assistance with new system rollouts
  • Conducting technical ‘take-on’ work for new clients
  • Input in developing IT strategy for clients
  • Training and personal development provided

Personal Attributes:

  • Proven previous experience in IT & Network support
  • Good knowledge of Microsoft, networking, O365 and Desktop Computing, current IT Hardware, laptops, desktops and peripherals
  • Strong Customer Service Focus / Empathy
  • Team player – works well with others
  • Good attention to detail / accuracy
  • Supports business objectives
  • Excellent timekeeping and reliability
  • UK National with clean driving license

This is an excellent opportunity to acquire new skills in a fast-moving environment. Working with multiple companies, end users and systems you will build rapidly on your knowledge and experience of supporting a wide range of systems. This role will be ideal for anyone seeking the next step in their career, wishing to expand their skills and work experience and work for an IT Services Company, that is also a family owned business with 20-years trading history and a friendly and open culture.

Training & personal development is a key element of our strategy and the successful candidate will be expected to complete Microsoft, Sophos, Cyber and other key skills development & training that is fully funded by the company.

Please apply via email with your CV and details of how your skills could be of use in this exciting role:  This email address is being protected from spambots. You need JavaScript enabled to view it.




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