Privacy Policy

Introduction

Charlton Networks respects your privacy and is committed to protecting your personal data.

Charlton Networks (registered company 3288824) is the data controller within this privacy policy and responsible for your personal data (Charlton Networks will be referred to as “we”, “us” or “our” throughout this privacy policy). Our website is: www.charltonnetworks.co.uk.

The individual is the data subject, who has personal information (the individual will be referred to as “you”, “your” or “individual” throughout this privacy policy).

The privacy policy tells you what to expect in relation to the information which we hold about you. This will include information and about the controller, the data we collect, how we collect the data and how we use this personal data handled by us.

The data we collect about you

When contacting Charlton Networks on the website we may collect data you have entered via our contact form. This data includes:

  • Name
  • Email Address
  • Phone Number
  • Any other details which you have entered

With regards to your visits to our site we will collect the following information about you including technical information, time spent on certain pages, page interaction, download errors and methods use to browse the page. This will also include web browsers used and how often sites have been visited.

How your data is collected

Your personal data is collected when you register, contact us or enter information within our website.  All the information which is included on this site which is mandatory, will be used to provide the information which you have requested. All other information which is asked and is not mandatory, will also be used to deliver services which are tailored to you. However, you are under no obligation to provide this information to us.

We collect information from our Business Partners and hold personal information such as contract details. We will use the information for us to work collectively for business opportunities and therefore keep you informed about our activities.  We will not send any marketing activities to you, unless you have consented to be contacted this way.

How we use your personal data (who do we share this information with)

We will use the personal data which we collect from our contact form to contact you regarding your query and services which we have to offer. During the services we provide to you, we will develop a ‘profile’ for you which will allow us to tailor and monitor your account.

If you have given consent and opted in,  you will receive marketing. These will be tailored promotions, offers and information regarding any services we offer, including information from partners. We not will share your data with our business partners and only use our internal organisation to give you the information and service required for your need. This will always only be the necessary information required.  

We will use your data to improve the operational function of our site and for internal functions. This will include:

  • IP address, length of visit, troubleshooting, data analysis, testing, research and statistical information. We will use this information to improve our site to ensure that the content we provide within our site is in a professional manner for you.
  • Use the information which you have provided for advertising purposes, to use and make recommendations (only if you have opted in)
  • Ensure that our site has the up most security for all individuals

Legal basis for processing

  • You can have the right of access to your personal information which allows us to give you a copy of the information which we hold for you. If you require access to your personal information we will gladly process your request and only ask for prove of identity to give you this information.
  • You can have any of your personal information to the right for rectification. We will always use the greatest effort to put the inaccurate personal information right, to ensure we are able to deliver the best and most accurate services for you.
  • You have the right to erasure, which enables you to ask us to remove or delete your data when there is no good use for us to process it. We will only keep your data for the intended purpose and will not keep your data for a longer period of 3 years (unless you have specified and given us consent to keep your personal information for a longer period).
  • You as an individual have the right to restrict the processing of your personal data where you have a reason for restricting the data we process, based on legal basis.
  • As an individual you have the right to object to processing the personal data which we have collected for you, if there is a legal basis for not processing this information.

Cookies

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you have an account and log into this site a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up serval cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist to two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicated the post ID of the article you just edited. It expires after one day.

Analytics

  • We use Google Analytics and Facebook Manager to gain a better understanding of our markets and use this information to monitor and view how our audience respond to our website and social media campaigns. We recommend that you read their privacy policy before continuing our site.

Third Party Links

From time to time we may share our partners links and links to third party websites, this includes embedded content from other websites. These websites may collect data about you and additional third-party tracking. We accept no responsibility for these websites and recommend that you read their privacy policy before continuing the site and submitting any personal information. We have no control over the contents of those websites and resources and we do not accept any loss or damage when visiting these sites.

Marketing communications

For marketing purpose, we will contact you from time to time to inform you about news and offers which we think many be of interest to you. This will only be done, if you have opted in to receive this information from us (via our contact form). You can also update your marketing preferences at any point by contacting us at Charlton Networks, The Canterbury Business Centre, 18 Ashchurch Road, GL50 8BT.

Our website uses social media channels for communication and engagement purposes. As an individual it is your responsibility to look at their privacy policy and terms of use, regarding your personal information.  We may occasionally use our social media channels for sharing and displaying content. We recommend that individuals use social media channels at their own discretion.

Changes to the Privacy Policy

Charlton Networks will from time to time update this policy to be in accordance with GDPR. We encourage all individuals to regularly check this privacy policy, so you are kept informed about your personal data, how we use it and how we collect it. By doing this you acknowledge that is your responsibility to stay up to date.

Contact

You can contact us with regards to any of your personal information. This may be privacy practices or wish to file a complaint. Please contact us:

Charlton Networks

The Canterbury Business Centre

18 Ashchurch Road

Tewkesbury

GL20 8BT