Microsoft Teams with Direct Routing

Harness the Power of Microsoft Teams

Adopt a truly remote working business model with a solution that will allow your staff to receive and make business calls from anywhere, using any device, at any time.

If you’re already using Microsoft Teams for your conference calls, meetings and file sharing, you can now begin utilising Direct Routing (a new service within Microsoft 365) to enable your organisation to connect external phone calls. This transforms Microsoft Teams into your office phone system, helping you move away from your old phone system and create a truly mobile workforce.

Implementation is straightforward! There is no capital expenditure so you won’t need to invest in additional hardware or equipment. All you need is a knowledgeable team of technical experts – like Charlton Networks – to add Teams Direct Routing to your existing Microsoft 365 account.

So, instead of being tied to a location by physical phone lines, free up your staff and get Direct Routing for Microsoft Teams.

What is Microsoft Teams With Direct Routing?

Enable full voice capability natively into Microsoft Teams

Cheaper than Microsoft calling plans and doesn't require any on-premise hardware.

Cloud-based service

Teams – Direct Routing utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

End-to-end service

Teams – Direct Routing provides connectivity to your Microsoft Team’s tenant enabling full PSTN breakout on the public telephone network. Connection from Microsoft Teams to our network is via an IP connection (for example Gamma Broadband or Ethernet) and is delivered as an end-to-end service with high availability.

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Benefits of Teams Direct Routing?

Cost Saving

Significant cost saving per user when compared to Microsoft’s calling plans (allows you to maximise existing 365 license cost).

Complete Cloud Solution

Cloud-based solution with no expensive initial outlay as there’s no need for traditional hardware.

Never Miss a Call

Tailored business continuity with network and number level resilience to keep your business working.

Access Education Community

Using “Janet Connected” accreditation connections means that we can provide IP voice services to the education community in a direct manner.

Number Termination

01, 02, 03 and 08 termination with no number translation.*Natively terminates on the endpoint but termination charges would still apply for 08 numbers only.

Advanced Call Statistics

Online access to comprehensive call statistics enables informed business decisions. Analyse call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details statistics.

Agile Working

Allows for flexible and remote working and enables a collaborative approach.

Number Porting

Keep the same geographical number wherever you are.

Don't Have Microsoft Teams?

If your business still relies on emails to communicate, now is the time to make the Switch to Microsoft Teams. With vital business features like video and audio calls, online meetings, instant messaging, file sharing, and document annotation, Microsoft Teams is the ultimate business collaboration tool allowing you to stay connected and work as a team.

With more than 25 years of experience, our technical knowledge enables businesses to improve efficiency and performance. Talk to us today about getting started with Microsoft Teams.