Flexible IT Support

Flexible IT Support For Small Businesses

If your systems, software or devices fail, become outdated or simply stop working, your business could lose customers and money. At Charlton Networks we understand that businesses like yours, rely on technology to run an efficient business. This is why we offer flexible IT support for small businesses to ensure downtime is minimised and issues are resolved quickly.

We build IT support solutions around your business, situation and budget. Talk to us today or continue reading to find out more.

IT Support Services at a Glance

Remote Assist

Flexible IT Support

Managed Services

IT Roadmap

IT Audit

Why Outsource?


Our dedicated in-house team of IT engineers are on call from 8am to 6pm Monday to Friday to ensure you have instant technical support when you need it most. 

All of our remote IT support packages are unlimited, covering all of your users, IT equipment and systems.

  • All systems are continually monitored and updated
  • Users can make unlimited calls to our in-house IT support team
  • Daily monitoring of backup, cyber-security and other key functions
  • Backup support from Microsoft, Sophos, Altaro & other key partners
  • Reguar reviews & reporting on your system

Our Remote IT support service allows businesses to resolve issues quickly and efficiently with a minimal loss of downtime. Get ‘peace-of-mind’ for your business today. 

Remote It Support for small businesses in Gloucestershire
bespoke, custom IT support for your business


Our ‘flexi-contract’ is an ideal solution for small and medium businesses in Tewkesbury, Gloucestershire, Worcestershire or the wider region. Because we allow you to build your own support contract, this means that you only pay for services that are going to benefit your business. 

Additionally, paying for on-site support time over the course of your contract means you’ll never receive a large bill! 

So, talk to us today and let us help you build a flexible support contract around your business, operation and budget. 

  • Any aspect of IT support, IT management and IT development can be built-in to your IT support contract
  • Only pay for the services you need. Perfect IT support for small businesses.
  • Flexible IT support can include IT consultancy, project management, hardware / software support or development
bespoke, custom IT support for your business


Our Managed IT Service provides a complete end-to-end IT service. Covering everything from user and device IT management and IT support, through to IT backup, cyber-security and connectivity. This complete IT support for small businesses provides your organisation the ability to purchase, operate and manage their IT system.

  • Management of all IT Hardware & IT Software
  • Continued management of all IT services & IT application
  • Management of all lines, Internet connects & telephone systems
  • Includes on-premise and cloud infrastructure & services

Easy monthly billing and an on-line billing portal allows customers to view and change their services on a month-by-month basis as users and business needs change.

Managed IT support services
IT Auditing for custom IT support


Understanding your current IT systems is the starting point for support, management or development. Our IT Audit service delivers this understanding in clear non-technical language. We audit IT systems and networks, enabling you to fully understand your entire IT set up. 

So, allow us to audit your business so that we can create a bespoke support package for you.

  • Discover and document your IT assets
  • Understand your IT network connectivity
  • Generate an inventory of your IT Hardware & IT software
  • Analyse your company data and who access this data
  • Understand your IT capacity & develop IT planning
IT Auditing for custom IT support


Our IT Roadmap is included in all our IT support services and is delivered via the on-going account management of our customers. The IT Roadmap is an on-going strateic plan for your IT system. If you’d like more details these are listed under Board Level Resources.
IT road-mapping, it support for small business provided by Charlton Networks

Why Outsource Your IT Support?

Cheaper IT Support for Small Businesses

We only attend your offices when necessary, which means you only pay for for IT support when you need it most.

We're a TEAM of Experts

Our engineers work on jobs together, pooling their knowledge and resources. Plus, we have more than 20 years experience.

You're at the Heart of Everything

We consistently go above and beyond our customer's expectations to ensure that each and every customer is happy with the service they receive.

You Don't Need to Worry

We're only ever a phone call away. Because we're a team, you never have to worry about covering absences. We're always here!

What our customers say

Charlton did an awesome job over the weekend, a great follow up to the excellent 1-hour response to the server crash on Wednesday. A strong endorsement of outsourcing support to folk who know what they are doing
Qualitas Insurance Brokers Review
Charlton Networks are our IT support partner – maintaining our internal and hosted infrastructure so it works for us and we don’t have to worry. It is good to work with a company where there are good people available to speak to you when you need them.

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