Flexible IT Support

Flexible IT Support For Business

If your systems, software or devices fail, become outdated or simply stop working, your business could lose customers and money. At Charlton Networks we understand that businesses like yours, rely on technology to run an efficient business. This is why we offer flexible IT support for business to ensure downtime is minimised and issues are resolved quickly.

We build IT support solutions around your business, situation and budget. Talk to us today or continue reading to find out more.

IT Support Services at a Glance

Remote Assist

Flexible IT Support

Managed Services

IT Roadmap

Tech-as-a-Service

Why Outsource?

REMOTE IT SUPPORT FOR BUSINESS

Our dedicated in-house team of IT engineers are on call from 8am to 6pm Monday to Friday to ensure you have instant technical support when you need it most. 

All of our remote IT support packages are unlimited, covering all of your users, IT equipment and systems.

  • All systems are proactively monitored 24*7
  • All systems are checked and patched for critical software updates
  • Unlimited calls & access to our in-house IT support team
  • Every day we check your backup, cyber-security and other key functions of your system
  • Criitical support direct from Microsoft, Sophos & others when needed
  • Reguar client reviews & reporting on your system

Remote IT support helps business users resolve issues quickly and efficiently with a minimal loss of productivity downtime. Get ‘peace-of-mind’ for your business today.

Remote It Support for small businesses in Gloucestershire
bespoke, custom IT support for your business

FLEXIBLE IT SUPPORT

Our ‘flexi-contract’ is an ideal solution for any small or medium sized business. We cover Tewkesbury, Gloucestershire, Worcestershire or the wider regions of UK Midlands and South-West. You build the IT support contract you need, meaning you only pay for services you receive. 

Also, all costs are paid monthly over the the course of your contract. This helps your cashflow and means no large single bills! 

So, talk to us today about our flexible IT Support and how we can help you build the right IT support contract for your business needs and budget. 

  • Any aspect of IT support, IT management and IT development can be built-in to your IT support contract.
  • Only pay for the services you need. Perfect for growing businesses.
  • Build your own contract from a range of services include remote or on-site support, IT consultancy or project management.
  • Only pay for what you use, with easy monthly payment and no big bills.
bespoke, custom IT support for your business

MANAGED IT SERVICES

Managed IT Services cover everything from full device management, IT backup & recovery, through to cyber-security and connectivity services. Billed monthly under our ‘OneBill’ solution, managed services can be added and removed as your business develops. No need to purchase costly hardware, own or operate your IT system. Our managed services cover all these aspects. 

  • Management of all IT Hardware & IT Software
  • Continued management of all IT services & IT application
  • Management of all lines, Internet connects & telephone systems
  • Includes on-premise and cloud infrastructure & services

Easy monthly billing and an on-line billing portal allows customers to view and change their services on a month-by-month basis as users and business needs change.

Managed IT support services
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TECHNOLOGY-AS-A-SERVICE

Technology-as-a-Service provides your business with access to latest technology, whilst optimising your financial spend and managing your IT budget. Tech-as-a-Service moves away from large capital expenditure & one-off investment and gives you access to the latest technology, maintenance, training, consultancy & support through a single on-going monthly service plan.

  • Get the latest technology & solutions
  • Avoid large capital expenditure
  • Move to a low-cost monthly subscription plan
  • Flexibly cover technology, support, consultancy & training needs
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IT ROADMAPPING

Our IT Roadmap is included in all our IT support services and is delivered via the on-going account management of our customers. The IT Roadmap is an on-going strateic plan for your IT system. If you’d like more details then please contact our team. If you are interested in a one-off exercise, further details are listed under IT Consultancy Services
IT road-mapping, it support for small business provided by Charlton Networks

Why Outsource Your IT Support?

Generally Cheaper

Unlike a full-time IT person, you only pay for the IT support you need. You don't pay us holidays, leave or other costs incurred when you employ staff yourself.

You get a Team of IT Experts

Our engineers work on many jobs together, developing & pooling their knowledge and skills. This team experience means we've seen most IT problems before.

You're at the Heart of Everything

We consistently go above and beyond our customer's expectations to ensure that each and every customer is happy with the service they receive.

You Don't Need to Worry

We're only ever a phone call away. Because we're a team, you never have to worry about covering absences. We're always here!

What our customers say

Customer-review
Charlton did an awesome job over the weekend, a great follow up to the excellent 1-hour response to the server crash on Wednesday. A strong endorsement of outsourcing support to folk who know what they are doing
Qualitas Insurance Brokers Review
Charlton Networks are our IT support partner – maintaining our internal and hosted infrastructure so it works for us and we don’t have to worry. It is good to work with a company where there are good people available to speak to you when you need them.

IT Support Articles and News

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