For over 30 years, Just Fabrics have been supplying the Cotswolds and the rest of the UK with beautiful and high quality fabrics for soft furnishing projects. Over the years this leading businesses has expanded to three locations, with a large and active website to become one of the leading online fabric retailers in the country.
Stocking curtain, upholstery and dress & craft fabric, they rely on a robust IT Network. We’ve been consulting and working with Just Fabrics for a number of years, providing valuable IT support to ensure that they can continue to provide an outstanding customer service.
For several years we have consulted and provided IT support for Just Fabrics. Since the business relies heavily of their network infrastructure, including the ability to capture, process, and update orders – many of which are taken via their website – it is vital for the business to remain connected. Another top priority is to have ongoing IT support when required.
As IT Consultants for DF Legal we regularly meet with them to discuss services, enabling us to maintain a robust IT roadmap and strategy. By doing this we can be ready to adapt to business growth, respond to staff changes and carry out regular, scheduled maintenance and upgrades across their IT network.
During their acquisition of Madge Lloyd we supported the organisation by replacing outdated systems with bespoke solutions provided for DF Legal to provide a seamless integration.
IT Technology (along with our expert knowledge), can really help to transform businesses. That’s why we’ve recently implemented two additional solutions for Just Fabrics.
Halo – an advanced customer service software – allows the organisation to capture, manage and process queries and give exceptional after-sales care. With powerful ticketing, tracking, monitoring and reporting, it’s the best platform for managing customer interactions and evaluating where improvement can be made. We continue to support this support which we have customised for the business.
For there customer and sales representatives we have recently introduced Horizon Contact.
Horizon Contact is our cloud-based contact centre solution and is designed specifically to work in conjunction with our Horizon VoIP base phone systems. As an integrated solution it simplifies multi-channel customer interaction, perfect for organisations who want to make it easier for customers to engage with them.
“We have been using Charlton Networks as our IT partner for a long time now. The reason it works so well for us is because Charlton Networks take the time to really understand our business therefore when we update Software or make changes, they can understand how anything new/different needs to interact with our other software packages. It is this collaboration that sets Charlton Networks apart from other IT suppliers for us.
General Manager, Just Fabrics Ltd.
As dedicated IT Providers we can continue to provide effective and highly responsive IT support. We also meet regularly to discuss future requirements, and business developments to ensure their IT network and infrastructure is always adapting to business demands.
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