What is Halo Service Desk

Halo Service Desk is a feature rich application designed to improve your customer service and business efficiency. As an all-in-one service desk software it’s completely aligned to your needs and business objectives. Use it for time-tracking and billing, asset management, problems solving, advanced reporting and project management. It integrates with all your favourite applications including Microsoft 365 and Office connects your teams and customers, globally.

As dedicated IT consultants, Charlton Networks are an approved integration / reseller partner. This means we’re able to do all of the hard work for you. We’ll scope your requirements, tailor the solution and build a deployment roadmap. This allows businesses to begin taking advantage of Halo Service Desk with minimal disruption to teams and services. 

Benefits of Halo Service Desk

Halo and Charlton Networks provide an exceptional all-in-one customer service solution. Not only does Halo operate as a platform for all customer service agent, it focuses on recording, reporting and improving your customer services. 

Halo has evolved over to years to include key features and is always being adapted to meet best practice and industry frameworks. Plus, it comes with a wide range of inclusive features with no extra charges. 

Halo Service desk interface

Key Features

Service Desk

Create the best customer experiences with the best helpdesk ticketing system designed for customer service providers. Easy and simple experience your customers will love. Give agents the right tools & features, automatically bring customer-related information together in 1-place and meet agreed service levels.

Contract & Supplier Management

A smarter way to manage your contracts and supplier agreements. Maintain accurate tracking of contracts and manage approval workflows. Maintain a single system of contract records and track work throughout their lifecycle, including software licenses, leases, maintenance contracts, and much more.

Sales CRM & New Works

Gain visibility into your entire sales pipeline. Enhance productivity, processes and pipeline visibility for with HaloPSA's sales CRM. Define the sales process to keep your team in sync.

Project Management

Halo provides project management software to plan, track and manage any project from start to finish. Lay the groundwork for success with a single sharable space. Set project goals, select relevant stakeholders, and outline what resources are needed.

Self Service Portal

Help customers help themselves. Provide a self-service experience that boosts sales and that your customers will love. Gain freedom with a fully customisable, white label portal to create an extension of your brand. End-users can access their requests, raise tickets and find solutions from knowledge base articles.


"I have never used anything so effective and easy to use. I can not recommend this product highly enough"

Drew Boyce – Head of Digital Systems

Halo is a modern and intuitive solution, which unlike many competitors, is all-inclusive. This means that there are no hidden costs for additional features, making it a cost-effective solution. Furthermore, being highly configurable and with low effort required, means you can avoid high costs and get started immediately. 

With satellite offices across the globe including in the U.S and Australia, enjoy round the clock support at your disposal, meaning that if you want to expand your use of Halo, you are fully supported. Overall, Halo is highly rated on comparison websites including Capterra and GetApp and is trusted by many leading Service Providers including Atos, NEC and Gijima. 

Why Use Charlton Networks

We have used and deployed Halo for many years, gaining valuable experience setting up and integrating Halo to 3rd-party applications. Our knowledge of APIs (application programming interfaces) means we have been able to link Halo to accounts packages, such as Xero and Sage, to other IT systems, such as Ninja RMM and Microsoft 365. 

Our ‘blended’ approach seeks to develop deployment ‘Roadmaps’, where Charlton Networks or Halo consultants work alongside your existing IT and service teams to deliver the most effective and value-based service management solution. 

Ticketing system by halo
Service Management system by Halo
Project Management System by Halo

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