Horizon Contact is our cloud-based contact centre solution and is designed specifically to work in conjunction with our Horizon VoIP base phone systems. Charlton Networks design, implement and support Horizon Contact, which provides a seamless and shared services across all your customer service agents, enabling the whole team to work effectively and manage customer demand. This is possible because Horizon Contact is an integrated solution that simplifies multi-channel customer interaction, perfect for organisations who want to make it easier for customers to engage with them.
Unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.
We have used and deployed Horizon Contact, gaining valuable experience setting up and integrating the system. We have also undertaken extensive user training and have many years of experience in deploying phone systems.
Talk to us today about how we can transform your business with our recommended products and services.
The Ultimate Guide to Effective IT Risk Management. Businesses today are reliant on IT. But have you ever thought about the implications of not having a working phone, not being able to process orders, losing customer data or even losing
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